Refund policy

Refund Policy

At Framatyn, we want you to be satisfied with your purchase. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To request a refund or replacement, please contact us at hola@framatyn.com and include your order number, a description of the issue, and clear photos or video showing the problem.

If your claim is approved, we may offer a replacement or a refund, depending on the circumstances.Items that are damaged due to misuse, accidents, or normal wear and tear may not qualify for a refund or replacement.

Please note that we do not guarantee refunds for items that are no longer wanted, ordered by mistake, or purchased in the wrong size or variation.Refunds, when approved, will be issued to the original payment method. Processing times may vary depending on your payment provider.

For any questions about our refund policy, please contact us at hola@framatyn.com. Thank you